FREQUENTLY ASKED QUESTIONS
THE PRODUCT
What is the Steel Sculpting Gua Sha made from?
The Steel Sculpting Gua Sha is crafted from 304 stainless steel for a smooth, durable, and easy-to-clean finish.
Why stainless steel?
We chose stainless steel as a modern alternative to traditional stone tools. It is durable, non-porous, easy to clean, and naturally cool to the touch.
How do I use my Steel Sculpting Gua Sha?
Begin with clean skin and apply your preferred facial oil, serum, or moisturizer to create comfortable glide.
Using gentle pressure, glide the tool across the skin in smooth, controlled motions. Avoid excessive pressure and discontinue use if you experience discomfort or irritation.
How often can I use it?
You can incorporate your Gua Sha into your skincare routine as often as feels comfortable for your skin. Consistency and gentle technique are more important than applying heavy pressure.
How do I clean it?
Wash your Gua Sha with mild soap and warm water after use, then dry thoroughly with a clean, soft cloth.
Do not use harsh or abrasive cleaning products that may affect the finish.
ORDERS & SHIPPING
When will my order ship?
Orders are typically processed within [1–3 business days]. Once your order ships, you will receive a confirmation email with tracking information when available.
How long does delivery take?
Delivery times vary depending on your location and the shipping method selected at checkout. Please see our Shipping & Returns page for additional information.
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible at support@ellenia.shop. We cannot guarantee changes or cancellations once an order has entered processing or shipped.
My order arrived damaged. What should I do?
Please contact us at support@ellenia.shop with your order number and clear photos of the item and packaging. We’ll review the issue and help with the next steps.
RETURNS
Can I return my order?
Please see our Shipping & Returns page for our current return eligibility, timeframes, and instructions.
STILL HAVE A QUESTION?
We’re happy to help.
Contact us at support@ellenia.shop, and we’ll get back to you as soon as possible.