SHIPPING & RETURNS
We want your ELLENIA experience to feel simple from the moment you place your order.
ORDER PROCESSING
Orders are typically processed within 1–3 business days.
Processing times may be longer during holidays, product launches, or periods of high order volume.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
SHIPPING
Shipping rates and available delivery options are displayed at checkout.
Estimated delivery times are provided by the shipping carrier and may vary depending on your destination, weather, carrier delays, customs, and other circumstances outside our control.
Please ensure your shipping information is accurate before completing your order.
ADDRESS CHANGES
If you entered an incorrect shipping address, contact us immediately at support@ellenia.shop.
We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered processing or shipped.
RETURNS
We accept eligible returns requested within 30 days of delivery.
To be eligible for a return, your item must be unused, in its original condition, and returned with its original packaging.
For hygiene reasons, products that have been used may not be eligible for return unless they arrived defective or damaged.
To request a return, contact us at support@ellenia.shop with your order number and reason for the return.
Please do not send a return without contacting us first.
RETURN SHIPPING
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.
DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us at support@ellenia.shop as soon as possible with your order number and clear photos of the item and packaging.
We’ll review the issue and work to make it right.
REFUNDS
Once your approved return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
QUESTIONS?
For questions regarding shipping or returns, contact:
support@ellenia.shop